All our departments are now fully open, in store and online!

We are also, still here for you – we know how beneficial gardening and plants can be for our mental health and wellbeing. So if there is anything essential you need delivering, from plants & compost, to pet foods & accessories, we can deliver it to you.

All you need to do is follow these 3 easy steps:
1. Check out our website http://www.wlgv.co.uk – go to the SHOP section, use the menu bar to navigate to the certain area – plants, furniture, compost etc, or type in a product in the search box. Add your products to your shopping cart.
2. Once you have finished, fill in your details, pay by debit or credit card via secure paypal (you do not need a paypal account to do this) and please ensure your delivery charge is correct.
3. We deliver your goods to your doorstep, making sure to step away to a safe distance. But waiting for you to collect so we know they and you are safe. Giving you a little wave whilst doing so!

Need any help? Please call us, we will try our hardest to help you.
Spending the days in your garden? Order garden supplies, online for delivery. Order here: https://www.wlgv.co.uk/whiltonlocksgardenvillage/shop/

NEW: We have launched the Whilton Locks Garden Village Online Gift Card. You can buy one for a loved one, currently in isolation perhaps, and they can choose any of our products with the card. It’s a perfect present! https://www.wlgv.co.uk/whiltonlocksgardenvillage/product/gift-card/

Thank you all for you for your kind words, and continuing support during these tough times – we honestly have the best customers.

See you all soon,
The team @ WLGV

Look what has been said:
“Incredible service, thanks so much Whilton Locks Garden Village. Ordered and received the same day. It was a lovely surprise for my Mum who is self-isolating for 3 months. She can now enjoy some garden time.“ Nadine Clark – Facebook

“Thanks so much for delivering to my mum yesterday, she now has plenty to keep her going in the garden for the time being – and the delivery of stones meant our children have some painting to do to keep them entertained too. (we collected them from a distance obv!) Stay safe everyone.” Victoria Thompson – Facebook

“Used this service yesterday… can’t recommend enough” Elizabeth Weathall – Facebook

“So easy to order and very quick delivery. Thank you” Sara Grosvenor – Facebook

“I placed my order yesterday morning by phone, and it was delivered in the afternoon by friendly staff. Great service!” Linda Herring – Facebook

Whilton Locks Garden Village’s Return & Refund Policy

 

Thank you for shopping at Whilton Locks Garden Village.

 

Refund Policy

If you are not entirely satisfied with your purchase, we’re here to help.

If you have received a faulty product, or your product develops a fault within the warranty period, we will happily offer a refund for the faulty product. Upon receipt of the faulty item, accompanied with the original till receipt, we can then process your refund. Once we have received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your faulty item return is approved, we will initiate a refund to your original method of payment. You will receive the refund within a certain amount of days, depending on your card issuer’s policies (usually 3-5 working days).

 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are returning a large faulty item and need the item collecting, the cost of collection will be deducted from your refund.

 

Returns of Non-faulty Items

If you simply change your mind, we will endeavour to do all we can to help. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the original till receipt.

In the event that a return is approved you will be offered store credit to the agreed amount. This will have an expiry of 60 days. If you are returning a large item and require the item collecting, the cost of collection will be deducted from your credit note.

 

If you have any questions on how to return your item to us, please do not hesitate to contact one of our team.

 

Whilton Locks Garden Village

Whilton Locks

Near Daventry

Northamptonshire

NN11 2NH

 

Garden Centre Telephone:                  01327 843 100

Brunos Pet Store Telephone:              01327 842 727